Privacy policy

Privacy Policy

At Arooj Perfumes, we are deeply committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our store, we collect certain pieces of information to give you a smooth shopping experience:

Personal Information You Give Us: When you purchase a perfume, create an account, or contact us, we collect details such as your name, shipping address, billing address, phone number, and email address.
Payment Information: Your payment details (Credit/Debit Card numbers) are securely processed directly through encrypted third-party payment gateways. We do not store your private financial card data on our servers.
Automatically Collected Data: When you browse our site, we automatically receive your device’s internet protocol (IP) address, browser type, operating system, and data about how you interact with our pages via cookies.

2. How We Use Your Information

We use the information we collect to power your experience, including:

Fulfilling Orders: To process your payments, arrange shipping through local Pakistani courier services, and provide you with order confirmations and tracking details.
Customer Support: To assist you with return/exchange requests, damaged product claims, or product inquiries via email or WhatsApp.
Marketing Communications: With your permission, we may send you occasional text messages or emails about new scent arrivals, flash sales, and exclusive discounts. You can opt out at any time.
Fraud Prevention: To screen our orders for potential risk or fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted partners necessary to run our business, such as:

Shopify: To host our online store and e-commerce platform.
Courier & Logistics Companies: Sharing your name, phone number, and address with local couriers (e.g., TCS, Leopards, M&P) so they can successfully deliver your perfume parcels.
Legal Compliance: We may disclose your data if required by law or to protect our rights against legal claims.

4. Cookies and Tracking Technologies

Our website uses cookies to keep track of items you place in your shopping cart, remember your preferences, and analyze our traffic to improve our website layout. You can choose to disable cookies through your browser settings, though doing so may disable certain shopping features on our site.

5. Data Security

The security of your personal data is highly important to us. We use industry-standard Secure Sockets Layer (SSL) encryption technology to protect your information during transmission. While no method of online transmission or storage is 100% secure, we follow all standard e-commerce security requirements to protect your details.

6. Your Rights

Depending on where you live, you have the right to access the personal information we hold about you, request that it be corrected or updated, or ask that your personal data be permanently deleted from our systems. If you wish to exercise these rights, please contact our support team.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices or for legal and regulatory reasons. Any changes will take effect immediately upon being posted to the website.