Terms of service

Here are the updated policies specifically tailored for a perfume e-commerce brand operating in London and the wider UK.

These have been adjusted to comply with UK Consumer Contracts Regulations and the Data Protection Act (GDPR), which are the legal standards required for UK payment gateways like Shopify Payments, Stripe, and Klarna.

1. Return & Refund Policy

At Arooj Perfumes, we want you to be completely satisfied with your new signature scent. We understand that buying fragrances online can be challenging, which is why we offer a fully transparent return and exchange process in compliance with UK consumer rights.

🗓️ 14-Day Return Window

Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your parcel to request a return or exchange.

✅ Eligibility for Returns & Exchanges

To qualify for a return, your item must meet one of the following conditions:

Change of Mind / Opened Bottles: Due to hygiene and safety standards, we can only accept returns for opened or sprayed perfume bottles if at least 90% of the fragrance liquid remains intact and the item is returned in its original product box.
Damaged or Faulty Items: If your perfume bottle arrives cracked, broken, or leaking, please notify us within 48 hours of delivery with photographic or video proof so we can arrange a free replacement.
Incorrect Item received: If we sent you the wrong fragrance blend or size by mistake.

📦 How to Return Your Item

Contact Support: Email our London-based support team at [Insert Support Email] to log your return request.
Pack Safely: Securely pack the perfume bottle back into its original packaging.
Shipping: Send the package back to our UK return fulfillment center using a tracked shipping service (we highly recommend Royal Mail Tracked or Evri). Please note: Unless the item arrived damaged or faulty, return shipping costs are the responsibility of the customer.

💰 Refunds

Once your return is received and inspected at our warehouse, your refund will be processed automatically back to your original payment method (Debit/Credit Card, Apple Pay, PayPal, or Klarna).
Please allow 5 to 10 business days for the funds to reflect in your bank account, depending on your card issuer. Original standard delivery charges are non-refundable.

2. Privacy Policy (UK & GDPR Compliant)

Arooj Perfumes is committed to maintaining the trust and confidence of our visitors. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our store, in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

Identity & Contact Data: Your name, billing address, shipping address, email address, and telephone number when you place an order.
Financial Data: Your payment details are processed directly and securely by encrypted third-party providers (e.g., Shopify Payments, Stripe, PayPal). We do not store or have access to your raw credit or debit card details.
Technical & Usage Data: Your IP address, browser type, location, and details on how you browse our website via cookies.

2. How We Use Your Personal Data

We only process your data when we have a legal basis to do so, primarily to:

Fulfill and ship your orders via our UK courier networks (e.g., Royal Mail, DPD, Evri).
Respond to your customer service requests.
Send you marketing emails about new scent arrivals and exclusive discounts (only if you have explicitly opted in). You can opt out at any time instantly.

3. Your Rights Under UK GDPR

As a UK resident, you hold strong rights regarding your personal data:

The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can ask us to correct any inaccurate information.
The right to erasure: You can request that we delete your personal data permanently from our systems.

To exercise any of these rights, please contact our Data Protection officer at [Insert Support Email].

3. Terms of Service

1. Overview & UK Jurisdiction

This website is operated by Arooj Perfumes. By accessing our site and purchasing our fragrances, you agree to be bound by these Terms of Service. These terms and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales.

2. Inspired-By Interpretations (Impressions)

Our fragrances are premium, masterfully crafted interpretations (impressions) of luxury, high-end designer scents. Arooj Perfumes does not represent, claim ownership of, or have any direct affiliation with the original luxury design houses, trademarks, or designer brands mentioned on our website.

3. Pricing and Product Adjustments

All prices displayed on our website are in British Pounds (GBP) and are inclusive of VAT (if applicable).
We reserve the right to modify our perfume prices, update our bottle designs, or adjust scent formulations at any time without prior notice.

4. Shipping & Delivery

We offer reliable mainland UK shipping. Delivery timeframes (typically 2 to 4 working days) are estimates provided by our courier partners.
We cannot be held liable for delivery delays resulting from courier backlogs, severe weather events, or postal strikes within the UK network.